Terms of Use

These terms apply when you browse Velvet Moon, create an account, or place an order through our storefront. By using this site, you confirm that you are legally allowed to purchase adult products in your local jurisdiction and that the information you provide is accurate.

Adults only

Velvet Moon is intended only for customers aged 18 or over, or the legal age of majority where you live. We reserve the right to refuse service, cancel orders, or restrict access where we believe this requirement is not met.

Product listings and availability

We work hard to ensure product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur. We may update or remove products, correct pricing, or cancel an order before dispatch where necessary.

Orders and payment

An order confirmation does not guarantee acceptance. Orders may be reviewed for fraud prevention, payment verification, stock issues, or compliance reasons before they are dispatched. All payments must be authorised by the selected payment provider.

Responsible use

Customers are responsible for using products safely, hygienically, and in accordance with any instructions provided. Velvet Moon is not liable for misuse, inappropriate storage, unauthorised modification, or use that is contrary to local law or product guidance.

Support and contact

If you need help with an order, delivery, or product concern, please contact hello@moonsiyu.com. Separate policies, including our privacy policy and after-sales policy, also apply where relevant.