Privacy Policy
Velvet Moon respects your privacy. We only collect and use personal information where it is necessary to operate the storefront, process orders, provide customer support, improve our services, and meet legal obligations. If you have questions about privacy, please contact hello@moonsiyu.com.
Information we collect
We may collect information you provide directly, including your name, email address, delivery details, order history, and customer support messages. We may also collect limited technical information such as browser type, device data, and on-site activity to help us improve performance and security.
How we use your information
Your information is used to process payments, arrange delivery, send order and tracking updates, respond to enquiries, prevent fraud, and maintain the quality and security of the store. Where you choose to receive marketing emails, we may also use your contact details to send news, launches, and promotional offers.
Discreet handling
We understand that privacy matters. Order, delivery, and support information is handled with discretion and shared only where needed to fulfil your purchase or provide customer service.
Third-party services
We may rely on trusted third-party providers for payments, delivery, email communications, analytics, fraud prevention, and core store infrastructure. These providers only receive the information needed to perform their services on our behalf.
Retention and security
We keep personal information only for as long as reasonably needed for operational, legal, tax, accounting, or support purposes. We use appropriate administrative and technical measures to protect the information we hold, but no online system can be guaranteed to be completely secure.
Your choices
You may contact us to update your account information, ask questions about how your data is used, or request that we review or remove certain information where applicable. Marketing emails may be unsubscribed from at any time.